Prepaid credits
NextModel uses prepaid credits for certain billing workflows. Unless required by applicable law, credits that have already been consumed for API usage are not refundable.
When we will review a refund request
- Duplicate or accidental duplicate charges.
- Technical failure where payment succeeded but credits were not delivered.
- Unauthorized payment activity that is promptly reported for review.
- Other situations where a refund is required by law or clearly justified by a processing error.
When refunds are usually not available
- Credits that have already been consumed by successful API requests.
- Requests based solely on dissatisfaction with model output, latency, or experimentation results after credits were used.
- Account restrictions triggered by fraud, abuse, policy violations, or chargeback risk.
How to request a refund
Email help@nextmodel.app with your account email, transaction ID, amount, currency, and a short explanation of the issue. Please contact us as soon as possible after the payment event so we can review the request and matching ledger records.
Including the Paddle transaction ID, receipt email, and the affected account email will usually speed up the review.
How refunds are processed
Approved refunds are generally returned to the original payment method through Paddle or the payment processor used during checkout. Timing depends on the payment method, issuer, and processor timelines.
Registered business address: NORTH CHANGLING ROAD, GUANSHANHU DIST., GUIYANG, GUIZHOU, CHINA
Chargebacks and disputes
If a payment is disputed or charged back, we may temporarily suspend access, freeze related balances, or limit checkout activity while the case is reviewed. Duplicate webhook or adjustment events are handled idempotently so the same event does not credit or refund an account twice.
If a refund, chargeback, or dispute results in a payment reversal, NextModel may remove or offset related credits to keep the account ledger accurate.
Applicable law
This refund policy is administered by Guizhou Huigu Technology Co., Ltdin accordance with applicable laws and regulations of the People's Republic of China, together with the rules and procedures of the payment processor used for the original transaction.